Support
My Profile
I forgot my password, how can I reset it?
Resetting your password is a two-step process. click LOG IN. On the next page, the user will see the option to click “Reset Password?” After entering a username or E-mail, the user can click ‘Reset’ and should receive an email shortly thereafter to reset a password.
How can I set my email notification settings?
The settings on your Notifications page (available by clicking your username inside the user sign on panel. Select: Notifications) allows you to choose whether you want the site to email you in response to a variety of different actions, such as a message being posted on the activity stream of a group to which you below. Please visit this page to easily change your preferences.
How do I load a picture of myself (an “avatar”) to appear on my profile and other areas?
After logging in, click your username inside the user sign on panel. Select: “Change Avatar” link to upload a new image.
My Online Learning
Do online courses offered on ADRA Learning cost money?
Some courses have a small charge. However these courses are paid from a central budget held by the Learning and Development team.
How do I enroll in an ADRA Learning course?
Once you are logged in, you can visit the Course catalog page when you click on a course it will show an ‘enroll’ button that you can use to register on the course.
Will my supervisor have to approve my participation in any e-learning courses?
Before you enroll for any courses on this system you must ensure that your supervisor is aware of and has agreed to your study. We currently have no way of verifying this, so are entrusting staff to gain their manager’s agreement before starting any course.
Is there a limit to the number of courses I can take?
The system does not limit how many courses you can enroll. However, it is important to discuss with your line manager the courses you would like to enroll.
My Community
How do I create and maintain a group?
After you have logged in, click on the “Groups” tab then select the “Create a Group” button next to the Group Directory.
What’s the difference between public, private, and hidden groups?
All content in public groups (member listing, forum posts, activity stream posts) is available to be viewed by anyone, even viewers who aren’t logged into the site. Public groups are listed in the public directory of groups, and any member of the community can join the group without seeking approval from the group owners.
All content in private groups is hidden from the public and is viewable only by members of that group. Private groups are listed in the public directory of groups, but members of the community must request membership to the group and have that request approved before being able to view group content.
All content in hidden groups is hidden from the public and is viewable only by members of that group. Hidden groups are not listed in the public directory of groups. New members must be invited to join by existing group members.
How can groups create a collaborative file?
The “Docs” feature allows members to work on documents collaboratively.
How can I leave a group?
To unsubscribe from a group, go to the Groups Directory and click ”Leave Group.” The link is to the right of the group name in the directory.